Delivery Information

Delivery Information

At HMS, we strive to ensure a seamless and efficient delivery process for our valued customers. Please review the following details regarding our delivery services:

1. Delivery Options:

   • We have partnered with Pathao, a reliable and trusted delivery service, to handle our product deliveries.
   • Currently, we offer home delivery services throughout Bangladesh. For more detailed information, please visit the Pathao website.

2. Domestic and International Shipping:

   • We deliver our products within Bangladesh.
   • For export orders or deliveries outside of Bangladesh, please get in touch with our team directly for further assistance. Please note that the products available for purchase on our website are specifically intended for customers within Bangladesh.

3. Estimated Delivery Timeframe:

   • Delivery time within Dhaka is typically 5 to 7 days.
   • Delivery time outside Dhaka is estimated to be 8 to 10 days.
   • Please note that the availability of stock for specific products may impact the delivery time. If a particular product is out of stock, we will create a new one, which may result in a slightly longer delivery time.

4. Shipping Costs:

   • The shipping cost for deliveries within Dhaka is 80 taka.
   • For deliveries outside Dhaka, the shipping cost is 130 taka.
   • Please note that these shipping costs are based on Pathao’s pricing structure.

5. Delivery to Remote Locations:

   • We provide home delivery services to various locations throughout Bangladesh.
   • In some cases, if the delivery address is in a rural village or located outside the upazila, the Pathao delivery personnel may request the customer to collect the parcel from a nearby Pathao hub for convenience.

6. Tracking Information:

   • To obtain tracking information for your order, please get in touch with our customer service team. We will provide you with the Pathao tracking link to monitor the status of your delivery.

7. Lost or Damaged Packages:

   • We follow Pathao’s guidelines and policies for handling lost or damaged packages. Please notify us immediately if you encounter any issues with your delivery, and we will work to resolve it promptly.

8. Additional Information:

   • [Add any other relevant delivery-related policies or information here, such as special delivery instructions, exceptions, or delivery restrictions.]

If you have any further questions or require assistance with your delivery, please do not hesitate to contact our customer service team. We are here to ensure a smooth and satisfactory delivery experience for you.

Thank you for choosing HMS for your leather goods needs.