Returns
At HMS, we want to ensure that you are completely satisfied with your purchase. If you encounter any issues with your order, we have a straightforward returns policy in place.
Eligibility for Returns:
- Any item can be returned if there are size issues, damage, or defects from our end.
- If the return is due to a customer’s change of preference or a size mistake from the customer’s side, the return cost will be borne by the customer.
Return Conditions:
- All returned products must be unused, undamaged, and in their original condition with no signs of wear or tear.
Initiating the Return Process:
- To initiate a return, please contact our customer service team via phone, chat, or social media. Our friendly agents will guide you through the process.
Return Timeframe:
- All products must be returned within 7 days from the date of delivery. No returns or exchanges will be accepted after this period.
Non-Returnable Items:
- Products priced below 400 taka are not eligible for returns.
Refunds and Exchanges:
- We offer both refunds and exchanges for returned products.
- Refunds will be provided in the original form of payment or via cash or bkash.
Return Shipping:
- If the return is due to our error, we will cover the return shipping costs.
- For returns initiated by the customer, the customer is responsible for covering the return shipping costs.
Please note that these return policies are subject to change, and we reserve the right to refuse any returns that do not meet the stated conditions.
If you have any further questions or need assistance with the return process, please don’t hesitate to reach out to our customer service team. Your satisfaction is our priority.
Thank you for choosing HMS.